Terms & Conditions


Only Fools and Flutterbyes create unashamedly soppy gifts using a combination of our own (copyright protected) verse and charm keepsakes.

 

How to display or wear our gifts

Tie cords and charm pins are perfect for any age or style. They give you the freedom and flexibility to make your own choices about how to display. Tie cords can be worn as necklaces but they can also be hung somewhere at home as a daily reminder of its sentiment e.g. a bedside table or bathroom mirror. The charm pins can be attached to a favourite coat, scarf, or bag (inside or out) or simply kept displayed together with their personal message somewhere at home. The choice is an individual as the receiver x

 

Delivery

Please allow up to 5 working days for UK delivery from the day your order is received - but contact us if you need your products sooner and we will fast track them where we can! USA/International delivery takes 7-10 working days from the day your order is received (using Royal Mail's first class tracked and signed for service).

 

Returns
Please note, we only offer returns and refunds on goods that are faulty or damaged on arrival. We are unable to offer refunds on goods that are simply unwanted, so please be sure to double check and make sure you are happy with your final order before purchasing.

Refunds
Please contact us within 48 hours of receiving your order, either by phone 07749 069892 or email amy@onlyfoolsandflutterbyes.com and on the acknowledgement of the faulty /damaged item, we will refund you within 24 hours via the same payment method.

 

Exchanges
In the first instant we will always replace an item if it is faulty or damaged, through no fault of the customer, and we will exchange it for the same item if you contact amy@onlyfoolsandflutterbyes.com within 48 hours of receipt of the product.


Materials
Please note we cannot give refunds for 'unwanted' gifts (a change of mind) or for gifts that are damaged due to general wear and tear. Many of the parts and materials we use are of a delicate nature, therefore, we can't be responsible for breakages after use unless the product was defective. All our charm elements are either silver-plated or made from 'Tibetan style' silver tone metal, both nickel and lead-free, and sourced responsibly from suppliers within the UK. These items need special care to ensure a longer lifespan and will eventually tarnish over time, particularly after a lot of contact with water or the sun.